We hope that you will wear and love your AVAASI NY pieces for many years to come, and are happy to help you maintain or repair your pieces as needed. Each piece is made by hand. We know things happen that are beyond our control, and pieces can break. We inspect every piece carefully before shipping. We are always happy to repair any damages due to our fault in production for free. And wherever possible we will make repairs at no cost to you within one year of purchase. We may not be able to replace elements with the exact same element because many are completely one of a kind, but we will do our best to replace or repair with similar materials. Please email us with photos of the problem at email@example.com as soon as you can if you need a repair. Please note that due to the nature of the materials, some chains and pendants are fragile.
All AVAASI NY Jewelry should be handled and worn with care.
Customer must provide all original documentation from purchased goods, and the repair turn-around will be 4-6 weeks unless otherwise noted.
If jewelry was purchased and received more than 30 days ago, our jewelers will evaluate the item in our studio, which may take 1-2 weeks, and we will contact you with a quote for any repair fees. Please call our office at 224 622 0593, or email firstname.lastname@example.org for a list of repair and alteration costs.
AVAASI NY reserves the right to deny any repairs or returns that do not fall within the specific guidelines and are sent to us without an RA as detailed above.
We want you to love your AVAASI NY pieces and understand occasionally the item might not match your expectations. Please call 224 622 0593, or email email@example.com
In the event of a manufacturing defect or if you received an item in error, please contact us within 48 hours of receiving your purchase. Please note all exchanges must follow the same return guidelines as listed above and are subject to the item’s availability. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Upon receipt of returned goods, Avaasi NY reserves the right to deny refund if the merchandise does not meet the exchange policy requirements.
Please make sure to read the description and look at all the visual details of the piece in the photographs BEFORE purchasing. We try to include as many details as possible for each listing so you will know what you are ordering. If there is a question email us at firstname.lastname@example.org before purchasing and we will get back to you very quickly with answers. Please email us before mailing anything back to us. Any pieces sent back for return, exchange or store credit will need to be wrapped and packaged in a similar manner to how it was originally shipped to you. Use a shipping service that provides tracking while in transit. Return postage is non refundable.